"If you look at highly successful people, they make the same number of mistakes as others, but they recover quickly. They don’t sit around moaning about what they’ve done wrong."
- Jim McCann, 1-800- Flowers.com
Alison Rice sent me a very good article on Jim McCann from the Sunday New York Times.
It highlighted the importance of establishing a rapport with customers, doing business in a down economy and the important role that advertising played in building his business.
Jim was the keynote speaker at the MFE Conference a couple of years ago and did a fantastic job making comparisons between his business and the multifamily market. Revisiting his message both then and now seemed appropriate so I wanted to share that thought.
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